NO RETURNS
Except as expressly set forth in Disposition of Claims below, there shall be no returns of any products, or refunds of the purchase price and associated fees and costs thereof. NO UNAUTHORIZED RETURNS PERMITTED
DISPOSITION OF CLAIMS
Seller will make a good faith effort for prompt disposition with respect to any claim regarding any product which proves to be defective. Before returning any purportedly defective product, Buyer must submit to Seller the products purchase date, original invoice number, a description of any purported defect (s), and obtain return authorization from Seller. (A) All claims for defects hereunder must be presented to Seller within 7 days after delivery to Buyer. Failure of Buyer to give such notice shall constitute a waiver by Buyer of all claims in respect thereto. Seller shall have an opportunity of verifying any such defect before materials are used by Buyer. Buyer shall return the defective or nonconforming materials to Seller strictly in accordance with Sellers instructions concerning shipping, handling, insurance and other matters as to which Seller issues instructions. Failure to comply with these provisions shall invalidate any claim by Buyer for defects in materials by Buyer (B) In no event shall Seller be liable for 1) Materials damaged in shipment or otherwise without fault of Seller. 2) Defects in materials due to negligence (other than that of Seller), accident, abuse, improper care or storage, abnormal condition of temperature or moisture. 3 ) Damage to materials which have been tampered with or altered in any way other than by Seller. 4) Expenses incurred by Buyer in attempting to correct any defects in materials without Sellers prior written consent.
EU RIGHT OF WITHDRAWAL
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
